Do You Have FIRE In Your Customer Service Program?

It seems like everyone in business today is talking about the importance of providing and measuring a great customer service program. However, for many organizations, customer service gets more lip service than execution. What does it take to have a good customer service program? Above all, a successful customer service program requires the same focus […]

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Entrepreneurs: How do You Empower Your Employees?

“The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.” Bill Gates, Co-Founder of Microsoft Business owners often lament about how much time they spend working in their business. They wonder how they can find more […]

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