I remember spending many days in my youth standing at a pinball machine watching the silver ball bouncing and bumping in every direction. It was hard to control where the ball went. Most of my time was spent reacting to what the ball was doing so it wouldn’t get by the flippers and without “tilting” […]
Continue reading
Have you ever received a cold call or been approached by a sales person who sells advertising products? Isn’t it odd that no matter what business you are in, their media is perfect for your business? There is no doubt that advertising can be very effective if the media is right for your business. And […]
Continue reading
It seems like everyone in business today is talking about the importance of providing and measuring a great customer service program. However, for many organizations, customer service gets more lip service than execution. What does it take to have a good customer service program? Above all, a successful customer service program requires the same focus […]
Continue reading
“The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.” Bill Gates, Co-Founder of Microsoft Business owners often lament about how much time they spend working in their business. They wonder how they can find more […]
Continue reading
The three biggest frustrations I hear from business owners are: “I need to increase sales” “I need to increase profits” “I’m wasting too much money on marketing that isn’t working” When the frustrated business owner is asked who their ideal client or customer is, the response is often a look of dismay. That look is […]
Continue reading
Why Small Businesses Need a Business Coach Most businesses were started by someone who had a specialized skill or a unique idea. The new business owner wanted to build a legacy. Additionally, they may have wanted independence or control of their destiny. Based on sheer energy and leveraging their specialized skills, their business grows. They […]
Continue reading