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Category Archives for "Leadership"

Common Sense is NOT a Business Process

A common challenge facing business owners is getting control of the daily mayhem in their organization. I constantly hear complaints about how everyone spends their day fighting fires. They’re ending up exhausted after a long day with little (if any) sense of accomplishment. The result is low profits, low morale, stagnant sales growth and overall […]

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Use Customer Service to Build Sustainable Shareholder Value

Many corporations tell their employees that the company’s primary purpose is to increase shareholder value. There is a lot of truth to this. It is the Shareholders who risk their hard earned money with the expectation that their investment will grow and generate cash flow. With this mandate in mind, management will focus on improving […]

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Every Manager Should Know the “Story of the Hog”

A new manager started his first management job running a wood manufacturing plant. He was determined to increase productivity and whip labour into shape. His boss warned him that the employees “owned the Hog”. The Hog is a machine used to chip unusable raw material for waste removal. The new manager, being determined to drive […]

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Great Leaders Don’t Demand Respect, They Earn It

Has a leader ever said “do as I say not as I do” to you? While a number of countries took time on Nov 11 (Remembrance Day in Canada) to honour and remember their current and fallen military heroes who sacrificed themselves for their country I was reminded of one of my first experiences with […]

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The Secret to Building a Productive & EffectiveTeam

Many leaders are frustrated with a less than effective team. They are either dealing with constant infighting and conflict or trying to get their team fired up to take action. In most cases the root cause can be traced to the original assembly of the team. Most leaders hire managers and staff in their own […]

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Achieve Greatness with The 3 Stages of Leadership

The success or failure of an organization is determined by the effectiveness of its leader. Effective leaders are so invaluable that many companies, sport teams and organizations pay millions of dollars to attract them. How often have we seen team members acknowledge their leader for their success? On the other hand, how many times have […]

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