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Tag Archives for " business performance "

Use Customer Service to Build Sustainable Shareholder Value

Many corporations tell their employees that the company’s primary purpose is to increase shareholder value. There is a lot of truth to this. It is the Shareholders who risk their hard earned money with the expectation that their investment will grow and generate cash flow. With this mandate in mind, management will focus on improving […]

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Great Leaders Don’t Demand Respect, They Earn It

Has a leader ever said “do as I say not as I do” to you? While a number of countries took time on Nov 11 (Remembrance Day in Canada) to honour and remember their current and fallen military heroes who sacrificed themselves for their country I was reminded of one of my first experiences with […]

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Achieve Greatness with The 3 Stages of Leadership

The success or failure of an organization is determined by the effectiveness of its leader. Effective leaders are so invaluable that many companies, sport teams and organizations pay millions of dollars to attract them. How often have we seen team members acknowledge their leader for their success? On the other hand, how many times have […]

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Double Productivity by Being Effective NOT Efficient

“Information overload” and “doing more with less”. Do these phrases sound familiar? We have more information coming at us from more sources than ever before. Phone, texts, email, social media and even good old fashioned direct person to person communication can bog us all down, yet we are expected to accomplish more with limited resources. […]

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Why Most Companies Plan to Fail

Remember when you started your business? You had a product or service that would serve the market better, faster or cheaper than the competition. You were in control of your destiny and the world was your oyster. As time passed the energy and enthusiasm began to dissipate. Things weren’t going as planned. You thought it […]

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How to Get Top Dollar for Your Business

Building value in a business is very much like building equity in your home. Just as we are constantly maintaining and updating our homes to retain its value and saleability it is equally important to maintain and update our business. When it comes time to sell, you want top dollar for your business. As you […]

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