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Want More Profits? Just Watch Adele

As this article is being written the Adele concerts in Vancouver are only a couple of sleeps away. As we hear one story after another about how tickets sold out in just moments and how resellers and scalpers are getting thousands of dollars for just a few hours of entertainment it has me searching for […]

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Use Customer Service to Build Sustainable Shareholder Value

Many corporations tell their employees that the company’s primary purpose is to increase shareholder value. There is a lot of truth to this. It is the Shareholders who risk their hard earned money with the expectation that their investment will grow and generate cash flow. With this mandate in mind, management will focus on improving […]

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3 Strategies To Increase Sales Without Marketing

Companies in every industry spend enormous amounts of money on marketing to attract new clients and increase sales. We have all heard about the ratio that it costs 6 to 10 times more to attract a new customer than to keep an old one. Yet many businesses either ignore or take their customers for granted, […]

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Entrepreneurs: How do You Empower Your Employees?

“The vision is really about empowering workers, giving them all the information about what’s going on so they can do a lot more than they’ve done in the past.” Bill Gates, Co-Founder of Microsoft Business owners often lament about how much time they spend working in their business. They wonder how they can find more […]

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