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How To Reduce Labour Costs By 30% In 90 Days

Businesses usually want to reduce labour costs. For many Manufacturing, Trades and Tech Companies labour is the single largest expense item in their operation. Labour costs are often the difference between profit and loss. It also affects the business owner’s quality of life. First, it is absolutely imperative to track labour costs to the point […]

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5 Ways To Eliminate The Skilled Labour Shortage

While at a Manufacturers Reception hosted by the Surrey Board of Trade recently several owners of manufacturing business commented on the skilled labour shortage. They claimed the shortage of qualified and skilled labour was the one major factor holding back the growth of their business. I have heard these same comments from owners of technology […]

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Do You Have FIRE In Your Customer Service Program?

It seems like everyone in business today is talking about the importance of providing and measuring a great customer service program. However, for many organizations, customer service gets more lip service than execution. What does it take to have a good customer service program? Above all, a successful customer service program requires the same focus […]

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